Refund policy

 

Shop with Confidence 💛

Every LOANYA piece is crafted with care and backed by our dedicated customer support team.

If there's ever a problem with your order, we'll do everything we can to make it right.

Returns

Eligible items may be returned within 60 days of delivery.

The return period begins on the day your order is delivered.

Please note that personalized and custom-made items are excluded from our standard return policy.

How to Start a Return

To start a return, simply contact us at:

support@loanya.shop

Please include:

  • Your order number

  • The item(s) you'd like to return

Our support team will guide you through the return process.

Return Shipping

Return shipping costs are the responsibility of the customer.

For your protection, we recommend using a tracked shipping service.

Once your return request has been received, we'll provide you with the appropriate return instructions.

Refunds

Once your returned item has been received and inspected, your refund will be processed within 1–2 business days.

Refunds are issued to the original payment method used for your purchase.

If expedited shipping was selected, only the standard shipping cost is refundable.

Return Conditions

To be eligible for a refund, returned items must be:

  • Unused

  • Unworn

  • In their original condition

You may inspect your purchase as you would in a physical retail store.

Personalized Products

Each personalized piece is individually handcrafted especially for you.

Because these items are custom-made according to your personal specifications, they cannot be returned or refunded once production has begun.

However, your satisfaction is our highest priority. If your personalized jewelry arrives damaged, contains a manufacturing defect, or does not match the personalization you ordered, please contact us right away.

Our team will carefully review your case and, where appropriate, arrange a complimentary repair or replacement at no additional cost.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Email:

support@loanya.shop

Please include:

  • Your order number

  • A brief description of the issue

  • Photos of the item

We'll work with you to resolve the issue as quickly as possible.

Exchanges

We currently do not offer direct exchanges.

If you'd like a different item, simply place a new order after your return has been completed.

Shipping Information

Once your order has been shipped, delivery typically takes 4–8 business days, depending on your location.

For personalized jewelry, every piece is individually handcrafted with great care before shipping. Depending on the product, the crafting process typically takes 2–8 business days.

As soon as your order is ready to ship, you'll receive a shipping confirmation along with your tracking information.

Questions?

If you have any questions about your order, we're always happy to help.

📧 support@loanya.shop